Credit to our friend Zaman, Cik Yusainiza Mohd Yusof (a member of the customer service and marketing of TNB) has been contacted regarding the electricity billing issues.
The following is the summary of the conversation:
Billings to vacant premises
- TNB is willing to assist residents to get accurate readings. If houses are vacant, their meter readers would appreciate it if houseowners could contact them ASAP to arrange for current readings to be taken, so that there will be no estimated bills.
- TNB currently cannot under the law waive or suspend their billings - this is pursuant to their license. What has happened is that some houseowners have terminated their TNB accounts. That will prevent future bills from being issued. To terminate the accounts, please go to the nearest TNB office.
Streetlights especially for Wangsa 9
- Cik Yusainiza will forward the issue to higher management. It would be better if the residents committee for the affected areas to send consolidated (i.e. non-multiple) e-mails to her to describe the situation so that TNB's management could make a decision.
Contact details
Cik Yusainiza: yusainiza@tnb.com.my
Cik Yusainiza: yusainiza@tnb.com.my
