Dear residents,
We've received news from TNB that they have come up with a proposal to ease the inconvenience of individual customers in relation to the issue of terminating their electricity supply. This proposal is based on TNB's sincere desire to ensure that residents are not billed for unused electricity (estimated bills) and also to avoid any future confusion.
The Proposal from TNB
- Each housing area appoints someone as the Coordinator to handle TNB accounts' termination;
- Their identities are announced to the residents in the area - preferably today at the residents briefing at Oakleaf Club;
- Residents who wish to have their accounts terminated will have to provide the Coordinators with:
a) copy of the identity card of the registered customer (name on TNB bill) - for safety/ease of mind sake, please cross the edges of the identity cards' copies with the legend "UNTUK KEGUNAAN TNB SAHAJA";
.......b) the account number with TNB; and
.......c) a covering letter to TNB requesting for the termination of the account.
- Coordinators will have to announce the deadline for submission to the coordinator, after which the Coordinators will submit the applications for termination to TNB;
- After the submission by the Coordinators to TNB, residents who have yet to submit their request for termination of supply could attend personally at the TNB shop in Ampang or in Menara TH Selborn in Jalan Tun Razak (opposite Marinara);
- After receiving the submissions, TNB will attend to the disconnection of the meters and the refund of deposits; and
- Residents who wish to have their electricity supply reconnected in the future will have to make a fresh application since it was mentioned yesterday that TNB are not allowed to waive or suspend electricity charges.
